Download Center

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Return form for claims

For returns please fill in and send

The legal regulations for the protection of the environment and our personnel require that returned sensors that have come into contact with liquids and gases can be handled without risk to personnel and the environment.

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STS_OilGas_EN_web

Brochure

Oil & Gas Industry

Pressure monitoring for oil and gas exploration and production including subsea.

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STS_Customized_Business_EN_web

Brochure

Business Competence Brochure

Customized solutions from STS - your partner for demanding pressure measurement tests

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STS_TestMeasurement_EN_web

Product catalog

Test & Measurement - Product overview

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STS_Productoverview_Industry_EN_web

Product catalog

Industry product overview

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STS_Water_Environment_Productoverview_EN_web

Product catalog

Water & Environment Product overview

Product overview of submersible probes for hydrostatic pressure measurement.

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STS_Accessories-Datenblaetter_10.00.0091.H

Product catalog

Accessories Overview

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STS_Glossary_of_Terms.jpg

Glossary

Pressure Sensors Glossary of Terms

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151127_DigitalTransmitter_technical_features_STS_EN_2

Whitepaper

Digital Transmitter for Highest Demands

Extensive testing is the basis for qualified machine design. Sophisticated technology is required to obtain accurate data.

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151127_DataLogger_technical_features_STS_EN_2

Whitepaper

Data Logger: Monitoring of Water Parameters

Does the groundwater level change during tunneling? How does the water level change during the rainy season? How strong is saltwater intrusion in coastal areas? Only accurate measurement technology can provide reliable answers to these questions.

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Infografic_Error.jpg

Infographic

Total error or accuracy?

The subject of accuracy is often the main focus of users when looking for a pressure sensor. A variety of terms is connected to the accuracy of a pressure sensor. We explain them in our free infographic.

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Infografic_Selectingguide.jpg

Infographic

How to choose the right pressure transmitter

The development of new technology requires extensive testing. We show you which factors play a role when selecting the right pressure sensor for your application.

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Infografic_Challenge.jpg

Infographic

Lifetime optimization of pressure transmitters

Hydrogen atoms are very small, which is why they also penetrate through solid materials. This can make pressure sensors in operable over time. However, the lifetime can be optimized. We show you how.

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Infografic_Chemical.jpg

Infographic

Media Compatibility of Piezoresistive Pressure Transmitters

When choosing the right pressure transmitter for individual applications, there are a large number of criteria that must be taken into account. Other than pressure range or temperature, media compatibility plays a major role.

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Assembly_instructions_ATM_page_1

Operating instructions

Installation instructions for ATM pressure sensors

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JustageATM0.60.0140.A

Operating instructions

Adjustment instructions for span and zero point ATM

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Manual_DL70-PC-Software_de_DDB013B

Operating instructions

Operating instructions DL/N_70

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Operating instructions-STS

Operating instructions

WMS operating instructions

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Operating instructions_DL.OCS_

Operating instructions

DL.OCS operating instructions

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DTM_Operating instructions

Operating instructions

DTM.OCS operating instructions

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Software WMS

Firmware WMS Sdi3v433 5v1.bin

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Software WMS

Software WMS Dongle433 3V1.bin

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Software WMS

Software WMS PC GP5W Shell 2V06 04 STS.exe

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ABS

ABS

ABS Certificate PTM Series Pressure Sensors

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ABS

ABS

ABS Certificate ATM.1ST and ECO Series Pressure Sensors

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ACS

ACS

ACS Certificate

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Atex

ATEX

ATEX recognition of quality assurance

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Atex

ATEX

ATEX certificate TM series pressure sensors

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Atex

ATEX

ATEX certificate PTM series pressure sensors

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Atex

ATEX

ATEX Certificate PTM.MT Level transmitter

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Atex

ATEX

ATEX certificate ATM.1ST & ECO series pressure sensors

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Atex

ATEX

ATEX certificate ATM series pressure transmitter

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CE

CE

EU Declaration of Conformity

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UKCA_png.png

UK

UK Declaration of Conformity

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DNV

DNV

DNV Certificate ATM Series Pressure Sensors

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DNV

DNV

DNV Certificate ATM.xxx series Pressure Sensors

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DNV

DNV

DNV Certificate ATM.xxx/N series Submersible Level Transmitter

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DNV

DNV

DNV Certificate PTM Series Pressure Sensors

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DNV

DNV

DNV Certificate PTM.MT Level Transmitter

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EAC

EAC

EAC PDF

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FM-C_Approfals

FM

FM Certificate ATM.1ST and ECO Series Pressure Sensors

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FM-C_Approfals

FM

FM Certificate ATM Series Pressure Sensors

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FM-C_Approfals

FM-C

FM-C Certificate ATM.1ST and ECO Series Pressure Sensors

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FM-C_Approfals

FM-C

FM-C Certificate ATM Series Pressure Sensors

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Prop_65

PROP 65

Declaration of Conformity - California Proposition 65

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IECEX

IECEX

IECEx Certificate ATM.1ST and ECO Series Pressure Sensors

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IECEX

IECEX

IECEx Certificate ATM.1ST and ECO Series Pressure Sensors - NSW Government

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IECEX

IECEX

IECEx Certificate PTM_Ex and PTM_N_Ex

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IECEX

IECEX

IECEx Certificate PTM.MT Level Transmitter

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ISO9001

ISO

ISO9001 Certificate

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Lloyds

Lloyds Register

Lloyd's Register ATM, ATM/N, ATM/Ex, ATM/N/Ex

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Lloyds

Lloyds Register

Lloyd's Register PMT/Ex, PMT/N/Ex

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Lloyds

Lloyds Register

Lloyd's Register ATM.1ST and Eco, ATM.1ST/Ex and ECO/Ex

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Lloyds

Lloyds Register

Lloyd's Register ATM.1ST/N and Eco/N, ATM.1ST/N/Ex and ECO/N/Ex

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RoHS

RoHS

RoHS and REACH Declaration of Conformity

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Ship recycling

Ship recycling

Material declaration (MD)

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Ship recycling

Ship recycling

Supplier Declaration of Conformity (SDoC)

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Non-dual-use

Non-Dual Use Statement

Non-Dual Use Statement

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Conflict_minerals

US Conflict Minerals

US Conflict Minerals Policy

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TSCA.jpg

TSCA Declaration of Conformity

TSCA Declaration of Conformity

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Frequently asked questions

Support

Where can I obtain certificates, operating instructions, or other documents?

You can request calibration certificates using the contact form. Other certificates are available—if available—in the download center or on the respective product page.

My sensor suddenly isn't working properly—what should I do?

Please contact our customer service team. Describe the problem as accurately as possible in the support form. We will work with you to determine whether repair or replacement is the best option. 

Do the products have standard connections?

The standard connections are listed in the respective data sheet. If you require a special connection type, please fill out the contact form. Please provide your specifications as accurately as possible. We will get back to you as soon as possible.

Can I reorder spare parts or accessories?

Yes, many replacement parts and accessories are available at any time. Simply let us know which product or component you need. Our service team will be happy to help you make your selection.

How can I access your data sheets?

The download area on our website is freely accessible. If you cannot find a specific document, our sales department will be happy to help you and send you the documents directly.

Service

How do I report a warranty claim?

Please report your warranty claim using our warranty form. Send us a detailed description of the problem—ideally with photos. We will then contact you with the next steps.

How does a warranty claim work?

After you have submitted your report, we will send you information on how to proceed. Upon request, we will analyze the device you have sent in. If the case is covered by warranty, you will receive a replacement sensor free of charge within the two-year warranty period.

Do you offer maintenance services?

Yes, we perform maintenance and replace individual components. Please contact us using the contact form. Our service team will be happy to provide you with information on the scope, duration, and costs.

When is customer service available?

Our customer service is available Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 4:00 p.m. We will respond to messages outside these hours on the next business day.

How quickly will customer service handle my request?

Our team will usually contact you personally within 48 hours. For more complex questions, we will coordinate the next steps together—including scheduling an appointment or callback, if desired.

Products

How can I get a quote for a specific product?

You can request a quote via the product page. Alternatively, you can contact us using the contact form on our homepage. To enable us to respond quickly, please provide details of the product, quantity, and—if available—specifications.

Where can I find technical data sheets for the products?

You will find technical data sheets for the respective products on the individual product pages. We also provide additional documents in the download area of our website. If your document is not there, please contact us with your request using the contact form. We will be happy to send it to you.

Can I have sensors customized?

Yes, we also manufacture customized variants on request. Our sales department will be happy to advise you on feasibility, time, and costs. You will find a suitable form for this on our “Customized Sensors” page.  

Can I get sample sensors for testing?

Yes, we are happy to provide you with sample sensors upon request. Please contact us using our contact form and specify which product you would like to test and in which area of application.

How much do sensors with special specifications cost?

Individual variants vary greatly depending on the design. Please let us know your requirements using our contact form. Our sales department will then get in touch with you.

Order

How can I place an order?

You can place your order by phone or directly via our website using the contact form. On the individual product pages, you will find the option to send an inquiry directly.

How can I check the status of my order?

After placing your order, you will receive an order confirmation. If you need an update, our customer service team will be happy to help.

Can I change or cancel my order after placing it?

According to our terms and conditions, cancellations are possible within 24 hours of placing an order. We will review changes or adjustments on a case-by-case basis, as long as the order has not yet been shipped. Please contact our customer service as soon as possible.

Can I change my delivery address or billing address later?

As long as your order has not yet been shipped, it is possible to change the address. Please contact our customer service as soon as possible.

How long will it take to process my order?

After we receive your order, you will usually receive your order confirmation within one business day. If you have a particularly urgent need, please feel free to contact us.

Delivery

Which shipping methods are available?

We ship with parcel services and freight forwarders. Express deliveries or special packaging/shipping requests are possible at any time upon request. Please use our contact form for this purpose.

My package is delayed—what should I do?

Please contact our customer service team. We will check the status and find a quick solution.

How do I get my shipment number (tracking number)?

We do not send automatic tracking links. If you have any questions about the delivery status, please use our contact form. We will get back to you as soon as possible.

Is priority (express) delivery available?

Yes, express shipping or special shipping requests are possible at any time upon request. Just let us know before you place your order—we will find a suitable solution.

What should I do if the goods are damaged or incorrect?

Please contact our customer service department and ideally send photos and a brief description. We will take care of a replacement or correction as quickly as possible.

Billing

How will I receive my invoice?

After your order has been shipped, you will automatically receive your invoice by email. If you have not received it or it has been lost, please contact us using the contact form and select “Invoicing” as the reason. We will send you a copy immediately.

What should I do if I have questions or problems regarding my invoice?

If you have any questions about your invoice, billing address, or payments, please contact us using the “Invoicing” contact form. Please include your order or invoice number if possible so that we can process your request more quickly.